Delhi Metro Introduces QR Code-Based Paper Tickets

Delhi Metro (DMRC) has taken a major step towards going tokenless. It has launched QR code-based paper tickets for the convenience of travelers.

The Delhi Metro Rail Corporation (DMRC) is trying to streamline, simplify, and expedite metro travel for the benefit of users. 

The metro administration has introduced paper tickets with QR codes for travel on all of its corridors in consideration of this. The action is a step in the direction of an open system without human interference.  

The token system will progressively be replaced by the new ticketing facility. The DMRC has modernized all of its AFC (Automatic Fare Collection) gates and token/customer care desks in order to accommodate this.

By the end of this month, it also plans to provide passengers mobile-based QR tickets. As a result, there would be no need to physically purchase the tickets at the counters or stations.

The station from which the QR-based Paper Ticket (non-refundable) was issued must be entered by the passengers. However, anyone other than the subjective station is not permitted to enter the property.

If revenue services are not provided, the refund of a paper ticket with a QR code will be given by adopting incident fare mode in accordance with established procedures. After receiving their QR-based tickets, travelers have one hour to enter the station grounds.

Tickets purchased using QR codes lose their validity after one hour and the holder will not be permitted entry if they are not used to entering the station. He or she won’t be qualified for a refund either.

Currently, the new ticketing system will only be used for travel between stations, or station-by-station.

The Customer Care Operator will hold onto the old QR-based ticket if the passenger wishes to disembark from any midway station (before arriving at the destination).

The AFC gates won’t open using a paper ticket that uses QR technology if a passenger wishes to escape from a station that is not the target station. 

In this scenario, the traveler will be charged an appropriate penalty equal to the lesser amount (difference in fare). 

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The customer care representative will then generate an exit ticket for the intended use while keeping the previous paper ticket with a QR code.