Aadhaar Mitra: UIDAI Launches AI-Powered Chatbot For Indians

The UIDAI has launched an AI based chatbot named ‘Aadhaar Mitra’ on its official website. This will help citizens to solve their Aadhaar related queries & services.

The innovative AI/ML-based chatbot “Aadhaar Mitra” was introduced by the Unique Identification Authority of India (UIDAI) to improve the resident experience. Residents can use the bot to register their complaints and follow up on them.

The chatbot has improved functionality like tracking the status of Aadhaar PVC cards, checking Aadhaar enrollment/update status, and providing information on enrolment centers’ locations. 

“New AI/ML-based chat support for #ResidentFirst#UIDAI is now available for greater resident interaction!” Residents can now register and monitor complaints, check the status of their #Aadhaar PVC cards, and more, the UIDAI tweeted.

In the rankings report released by the Department of Administrative Reforms and Public Grievances (DARPG) for October 2022 2022, UIDAI came in first place among all Group A ministries, departments, and autonomous entities for handling public complaints. UIDAI has led the standings for three months in a row.

UIDAI has an effective grievance redressal structure that is made up of UIDAI HQ, its Regional Offices, a Technology Center, and active contact center partners. 

According to a press statement from the Ministry of Electronics & IT, UIDAI has been a facilitator for both ease of living and ease of conducting business and it has been consistently attempting to make Aadhaar holders experience progressively better.

The organization is committed to strengthening its complaint management mechanism while also providing ease of life. 

A cutting-edge and futuristic open-source CRM system is being gradually rolled out by UIDAI. 

To improve UIDAI service delivery to residents, the latest customer relationship management (CRM) solutions have been built with cutting-edge capabilities, according to the ministry.

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The new CRM solution may handle several channels, including phone call, email, chatbot, online portal, social networking sites, letter, and walk-in, so that complaints can be filed, followed up on, and efficiently resolved.